Better customer communication and branding
Any business needs to be good at communicating with its customers. This means not just in your advertising, but in the way you present yourself to any customer at any time. What does your call centre say about you? Are your bills or invoices easy to understand? How do you deal with complaints?
As well as creating advertising materials, I have managed customer service operations - billing, call centres and helplines. I can help you improve your communication with your customers:
- Evaluating existing letters and documents
- Creating customer service letters that customers appreciate
- Using plain English instead of jargon
- Clear layout of letters
- Consistent presentation that makes your brand look good
Have you thought about a regular newsletter that keeps your clients informed about what you are doing and any new products or services? I have years of experience writing newsletters of all types.
Your branding needs to be carried on everything that the customer sees. I can help you create all the documents and packaging that remind your customer who you are and what a great company you are to deal with.
There's no point spending so much time and money having great looking adverts, if your customer letters, invoices and call centre leave your customer confused or annoyed. Every little detail needs to be taken care of - little things count for a lot!
Call me now for help in evaluating your existing materials or creating new ones.
20 years of experience, available to you
www.martinphillips.co.uk