Developing or improving customer service and fulfilment
Many marketing companies have come unstuck because of poor customer service or fulfilment - there are whole TV programmes devoted to showing just how bad some companies can be. Yet this vital area is often ignored. I can help you, as before I became a marketing man I was an Operations Manager (so I'm a gamekeeper turned poacher!)
I can help you answer the important questions: what levels of service do your customers expect? How does your service compare to your competitors? How can you improve your service or the quality of your products? I can help you measure and improve your service levels. I am trained in Total Quality Management and applying British and ISO standards. I can also track the service and quality of your competitors, so that you will know what the market expects.
Should you set up your own operation or sub-contract it? Let me help you evaluate the options. I have worked with a number of fulfilment houses and can help you outsource if you decide that's what best for you.
Call me to talk about your service or fulfilment needs.
20 years of experience, available to you
www.martinphillips.co.uk